Endometriosis UK is committed to fundraising in an honest and transparent way. We rely on the generosity of our supporters to continue our work to reduce diagnosis times, improve access to treatment and provide support to those affected by endometriosis.
Our commitment to you
As a supporter of Endometriosis UK, you are putting your trust in us, and we believe that donating to and fundraising for us should be a positive and rewarding experience.
We promise to act within the law, be open and honest, and ask for support in a respectful and considerate manner. We promise to treat our supporters with the highest level of respect, and ensure that their preferences are upheld and that any financial request is made in a timely, polite and appropriate manner.
We make the following promises to our supporters
We have high standards
Endometriosis UK:
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Adheres to the Code of Fundraising Practice
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Monitors fundraisers, volunteers and third parties raising funds for our work, to ensure that they comply with the Code of Fundraising Practice and with this promise
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Complies with the law as it applies to charities and fundraising
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Displays the Fundraising Regulator badge on fundraising materials to show we are committed to good practice.
We are clear, honest and open
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We tell the truth and do not exaggerate
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We give a clear explanation of how you can make a gift and change a regular donation
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We are able to explain our fundraising costs and detail these in our annual report
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We ensure our complaints process is clear and easily accessible.
We are respectful
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We treat supporters with respect and courtesy
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We respect your rights and privacy. Your data is safe with us. We take our obligations very seriously and we will never sell or share your data to third party organisations
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We will ask for donations in sensitive ways. We will not bombard supporters or put pressure on them to make a gift. If someone does not want to give or wishes to cease giving, we will respect that decision
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Wherever the law requires, we will get your consent before we contact you about fundraising
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If you tell us that you don’t want us to contact you in a particular way we will not do so.
We are fair and reasonable
We always:
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Treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs
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Take care not to use any images or words that intentionally cause distress or anxiety
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Take care not to cause nuisance or disruption to the public.
We are accountable and responsible
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We will do all we can to ensure that our fundraisers and volunteers comply with all fundraising regulations and this promise
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We will not knowingly solicit donations from vulnerable people
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We will always provide easy ways for you to contact us, and our team is on hand to help answer any queries you may have
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If you are unhappy with anything we’ve done, you can contact us to make us aware of a concern or a complaint using our complaints policy. If we make a mistake, we will apologise and do everything we can to put things right. However, if we cannot resolve your complaint, we accept the authority of the Fundraising Regulator to make a final adjudication
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We monitor and record the number of complaints we receive each year and will share this data with the Fundraising Regulator on request.
Further information
If you have any questions please contact our Fundraising Team at fundraising@endometriosis-uk.org, or call 020 7222 2781
